Shipping & Handling
At ChicGate, we aim to make every step of your shopping experience as smooth and enjoyable as the pieces you choose. From the moment you place your order to the day your package arrives, we work hard to ensure timely, safe, and efficient delivery.
Order Processing
All orders are processed within 1–2 business days, excluding weekends and holidays. During peak seasons or promotions, processing times may extend slightly, but we strive to keep any delays to a minimum. Once your order has shipped, you will receive a confirmation email containing your tracking number and estimated delivery date.
Shipping Options
We offer standard and express shipping methods to suit your schedule and preferences. Shipping fees and delivery estimates are calculated at checkout based on your location and the weight of your order. While we do our best to provide accurate timelines, please note that delivery dates are estimates and may vary depending on customs processing or unforeseen carrier delays.
International Orders
For customers outside our primary regions, please be aware that additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We recommend checking your local regulations prior to placing an order.
Packaging
Every ChicGate order is carefully packaged using minimal, eco-conscious materials to protect your items while reducing waste. We believe that beautiful packaging enhances the unboxing experience, and we hope each delivery brings a little moment of joy.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us immediately at Customer@chicgate.com with your order number and relevant details. We will work closely with the carrier to resolve the issue and ensure you receive your order or a suitable replacement.
If you have any special shipping requests or questions about your order’s status, our team is always happy to assist. Thank you for choosing ChicGate—we appreciate your trust and look forward to helping you look and feel your best, wherever you are.